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About Us
Napier of London LLC aims to provide key products from the Napier of London range directly to consumers in the USA via this website and to supply dealer enquiries. Some Napier of London products may not be available in every country.We welcome your suggestions or comments, please email us at sales@napierusa.com.

Use is limited to customers residing in the USA only, for customers in other countries or to view our entire range of products please see www.napieruk.com or email us at sales@napierusa.com or sales@napieruk.com.

To veiw all our products visit the UK site www.napieruk.com.

This entire site is copyright Napier of London LLC, images and copy on this site are the sole intellectual property of Napier Ltd, Napier of London LLC. Unauthorsied use of images or data is strictly prohibited. "Napier" is a registerd trademark and may not be reproduced without express written permission of Napier Limited UK.
(c) Napier of London 2014

U.K Customer service Contact Information

If you are in the U.K please visit www.napieruk.com or use the contact details below.

Tel: 01235 812993
Fax: 01235811785
Email: sale@napieruk.com


Mail address: 3 Moorbrook, Southmead park, Didcot, Oxfordshire, OX11 7HP
Making A Purchase
Mking a purchase is simple and secure, Just browse our catalog items and place them into your shopping cart.

Payments are processed by Authorize.net or Paypal.
Shipping And Handling
Orders are shipped usually by Fedex a standard charge is made of $10.00.
Delivery Schedule
We aim to dispatch your order as stated within 24 / 48 hours of receipt of your order, your goods will normally arrive in 3 to 7 working days but may be longer to certain locations.
We can provide tracking information on request, if your order does not arrive within this schedule please contact us.
Back Orders
If your chosen item is not available for immediate shipment you will be notified and you will have the option of a full refund.
Tax Charges
Napier of London LLC trades from Louisiana. Sales tax will be charged where applicable.
Credit Card Security
Authorize.net or Paypal process all payments from our web site. We do not have access to card details.
Guarantee
All Napier of London products are supplied with a 12-month guarantee of materials and craftsmanship or more where stated on certain products.
Reaching Us
If you need to contact us please email sales@napierusa.com or call us on 1 855 787 0200
Privacy Policy
Napier of London LLC will not disclose your details to any third party, we do not store credit card details nor do we share customer details with any 3rd parties, your privacy is important to us and we respect your rights, you will not be contacted or canvassed by Napier without your permission, we may need to contact you in connection with your order and therefore certain information will be required at time of placing an order to enable us to fulfil your requirements.
Returns Policy Returns that are not our fault: (unwanted goods) Items that are purchased but not required such as items that do not fit or if you simply change your mind do not constitute a valid fault. Please take care to measure and verify sizes before making your purchase, if in doubt call us for advice. Goods that are simply unwanted are entitled to a refund if reported and returned to us within 14 days of receipt, such goods returned will be refunded the original purchase price excluding any original shipping charge & we will not refund your postage cost to return the item. Your refund will be the cost of the goods minus any original shipping costs. The refund will be processed upon receipt and inspection. Items returned in non-saleable condition (damaged / missing packaging ect) will be subject to a repacking/admin charge which will be agreed with the customer in advance. Returns can only be accepted by prior authorisation.

Returns that are our fault: (wrong item, damaged or faulty) Returns that are our fault include wrong items received and faulty goods. In this case, we will refund you in full including the original shipping that we charged you and also your return cost (proof of postage costs are required). If we have made a mistake it is only fair that we bear the cost of the error. The refund will be processed upon receipt and inspection of the return. All returns are by prior authorisation only.


To arrange a return email sales@napierusa.com

Return address:
Napier of London llc
1510 Captain Shreve Drive
Shreveport
Louisiana 71105

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